Need help with something in Luminous? We're here for ya! Whether youāve encountered a bug, have a question, or just need a hand, youāve got a few quick ways to reach us:
š§ Option 1: Use the Help & Tutorials Chat
The fastest way to get support is directly inside Luminous:
Log into Luminous.
Click on the āHelp & Tutorialsā button (located in the lower-left corner of your screen ā see screenshot below).
From there, you can:
Ask Fin, our helpful AI assistant, to troubleshoot common issues or point you to a solution.
Type āTalk to a personā at any time to reach a live support team member.
Want to schedule time ahead of time? Just click the blue āFind a timeā button to book a meeting with our support team!
š§ Option 2: Email Us
You can email our team directly at help@joinluminous.com
We recommend including the following to help us investigate faster:
A short description of the issue or question
Steps to reproduce (if itās a bug)
Expected vs. actual results
Screenshots or screen recordings, if possible
āļø Option 3: Call Us
Prefer to talk to someone? Give our friendly customer support team a call:
š 1-385-777-1557
Available during business hours (Mountain Time)
š” Tips for Faster Help
If youāre reporting a bug or issue, the more detail you can provide, the better. Hereās what helps us most:
What were you trying to do?
What actually happened?
When did it happen?
Can you show us with a screenshot or screen recording?
Weāre here to help you get the most out of Luminous ā donāt hesitate to reach out!