If a customer wants to change the contents of their order while it's already in progress, you'll need to take a few careful steps to ensure accuracy and avoid fulfillment issues. This guide explains what happens in Luminous when products are modified mid-fulfillment and outlines what you should do to properly update the order. It's important to understand how Luminous processes changes during fulfillment so you can make the correct edits and keep operations running smoothly.
1. Go to the invoice page, click ‘edit’
2. Make the changes the customers need.
3. Luminous automatically deletes the pick list that was in-progress and pushes a brand new sales order in place of the old one.
4. Warehouse manager creates a new pick list which picks from the old WIP bin/pallet that has already been pulled. Any additions are pulled on top of or taken away from the original WIP inventory values’.
5. Continue the normal pick/pack process