Step 1: Understanding Purgatory
Purgatory holds sales orders that are not properly mapped to products in Luminous. This occurs when:
SKUs are unrecognized (not a master SKU or alternate SKU).
SKUs don’t exist in Luminous.
Without resolving these issues, inventory will not be deducted accurately, and reporting will be incomplete.
Step 2: Accessing Purgatory
Go to the Shipping tab in Luminous.
Select Purgatory to view stuck orders.
Identify SKUs marked in red (unrecognized or unlinked SKUs).
Step 3: Actions to Fix Issues in Purgatory
For SKUs in Purgatory, you can:
1. Create a New SKU
Copy the unrecognized SKU from Purgatory.
Create the SKU as a new product in Luminous.
2. Add as an Alternate SKU
If the SKU exists in another form, add it as an alternate SKU to the corresponding product.
3. Ignore the SKU
If the SKU is irrelevant, click the three dots (⋮) next to it.
Select Settings to ignore patterns or specific SKUs.
Step 4: Cleaning Purgatory
Bulk Inline Edit:
Click Bulk Inline Edit to load a detailed view of order SKUs.
Take one of the following actions for each SKU:
Create New SKU: Fill out the required details and save the new SKU.
Add as Alternate SKU: Map it to an existing product.
Confirm Orders:
Review the sales orders.
Choose whether to:
Deduct inventory numbers.
Include or exclude orders from sales reports.
Confirm the orders once resolved.
Reprocess Orders:
Exit the inline edit view.
Click the three dots (⋮) and select Automap SKUs and Reprocess Orders.
This will clear resolved orders from Purgatory.
Step 5: Alternate Workflow (Optional)
You can use two tabs in Luminous for efficient workflow:
One tab for Purgatory to review stuck orders.
Another tab for SKUs to create or map SKUs as needed.
After updating the SKUs, return to Purgatory and resync the orders.
Benefits of Purgatory
Ensures all sales data from channels is accurately mapped in Luminous.
Keeps inventory deductions and reporting precise.
Improves data consistency across your system.
By regularly reviewing and cleaning Purgatory, you can maintain accurate inventory and sales records in Luminous.