A customer wants to change the contents of their order while the fulfillment is in-progress, what do I do? What happens in Luminous?

1. Go to the invoice page, click ‘edit’

2. Make the changes the customers need.

3. Luminous automatically deletes the pick list that was in-progress and pushes a brand new sales order in place of the old one.

4. Warehouse manager creates a new pick list which picks from the old WIP bin/pallet that has already been pulled. Any additions are pulled on top of or taken away from the original WIP inventory values’.

5. Continue the normal pick/pack process