How Luminous Syncs with QBO
Luminous follows this sync logic:
SKU Match: If a product in Luminous has an SKU, it will first look for an exact SKU match in QBO.
Product Name Match: If no SKU is found, Luminous will attempt to match based on the product name.
Important: The sync is case-sensitive and space-sensitive. Any difference, such as extra spaces or punctuation, will cause the sync to fail.
If neither a matching SKU nor Product Name exists in QBO, Luminous will automatically create a new product in QBO. This ensures all products are captured, but can result in duplicate entries if fields don’t match precisely.
How to Fix or Prevent Duplicate Products
To avoid or resolve duplicates:
Perform a personal audit of your products in both Luminous and QBO.
Ensure all SKUs and Product Names match exactly between the two systems.
Confirm there are no extra spaces, punctuation, or formatting differences.
How to View and Edit Products in QBO
To review your product list in QBO:
Go to Sales > Products & Services.
From there, you can view, edit, or delete SKUs as needed.
Still Seeing Duplicates?
If you've confirmed that all product SKUs and names match exactly and duplicates are still being created, please contact Customer Support for further investigation.